Legal

Terms of Service

Last updated: 27 April 2026

Introduction

Welcome to SendStrike — the outbound email platform for MCA and funding teams, operated by Grock Foundation Pte. Ltd. Please read the following Terms of Service carefully as they govern access to and use of SendStrike (which includes the website located at https://sendstrike.ai/, the SendStrike hosted services, and the underlying software, all together, the “Services”).

SendStrike (“we,” “our,” “us”) provides customers (“Customer,” “You,” “Your,” “User”) access to and use of our Services. By accessing our website and/or using our Services you:

  • Agree to be bound by these Terms of Service (“Agreement”) and Acceptable Use Policy, and acknowledge that you have read the Privacy Policy;
  • Warrant that you are at least eighteen (18) years old and may lawfully enter into contracts and form binding legal obligations;
  • If you are entering into this Agreement on behalf of a company, organization or another legal entity, you represent and warrant that you have the legal authority to bind that entity. In this case, the terms “Customer,” “User,” “You,” “Your” refer to such entity. If you do not have such authority, or if you do not agree with this Agreement, you must not accept this Agreement and shall not use any of our Services.

We may make changes to these Terms from time to time. When we do, we will revise the “last updated” date given above. The then-current version of these Terms supersedes all earlier versions. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms. We may terminate, suspend, or modify the Services, in general or with respect to you, from time to time without cause or prior notice. We may also delete any content or data from the Services at our sole discretion.

Definitions

  • Affiliate — any entity which directly or indirectly controls, is controlled by, or is under common control with another entity.
  • Agreement — these Terms of Service, any Order Form (or Online Subscription Form if you signed up online), and the Policies.
  • Confidential Information — the terms of this Agreement and any information disclosed by one party to the other party that is marked confidential or, from its nature, would reasonably be considered confidential.
  • Data Protection Legislation — all applicable legislation regarding privacy and personal data, including the Singapore PDPA, the EU GDPR (Regulation 2016/679), and similar laws now or in the future.
  • End User — any individual you have authorized to use any features and functionality of our Services.
  • Fee — the amount payable by you to us in consideration for your use of our Services.
  • Intellectual Property Rights — all industrial property and copyrights, including patents, trademarks, designs, copyrights (audiovisual, graphic interfaces, design material, software and source code, specifications and ancillary documentation).
  • Phishing — the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information.
  • Pricing — the payment rules and price at which Services are provided to you, agreed at sign-up or with you separately.
  • Prospect — the person to whom the cold email campaign is being sent by you with the use of our Services.
  • Spoofing — fraudulent or malicious practice in which communication is sent from an unknown source disguised as a source known to the receiver.
  • SPAM — irrelevant and/or unsolicited bulk messages sent over Internet communication channels, typically to a large number of contacts with no prior consent obtained from the addressees.
  • Your Data — any data and content stored or transmitted via the Services by or on behalf of you or your end users (merchant lists, email content, replies, files you upload, comments, and anything else you enter or upload into SendStrike).

1. Services and Use of Services

1.1. SendStrike provides web-based Software as a Service for individuals, businesses, teams, and organizations that use outbound email outreach for business-to-business (B2B) prospecting, with a focus on merchant cash advance (MCA) and funding outreach.

1.2. You may access and use our Services in accordance with this Agreement.

1.3. You are solely responsible for access and use of the website and Services under your credentials and for maintaining the confidentiality of your account. You agree to promptly notify us of any actual or suspected unauthorized use of the website or Services.

1.4. To use our Services, you must link a third-party email account (or accept mailboxes provisioned for you) and grant us certain rights with respect to Your Data, including the rights necessary for us to send emails on your behalf, receive replies, and store related metadata. You retain full ownership of Your Data. Domains we register for your campaigns belong to you; if you leave, the domains are yours.

1.4.1. We need to transmit, store, and copy Your Data in order to display it to you, index it so you can search it, make backups to prevent data loss, and otherwise operate the Service. Your acceptance of this Agreement gives us permission to do so and grants us any such rights necessary to provide the Service to you, only for the purpose of providing the Service. This permission extends to third-party providers (such as Amazon Web Services, Hetzner, Google) in the operation and administration of the Service.

1.5.You are solely responsible for your conduct, the content of Your Data, and your communications with others while using the Services. You will be responsible for your users' compliance with this Agreement and will use commercially reasonable efforts to prevent unauthorized access to or use of the Services.

1.6. All emails uploaded to your account may be verified for their validity in order to provide high-quality deliverability standards, lower bounce rates, and maintain a high deliverability reputation for our customers. Email addresses detected as invalid will be blocked by the system.

1.7. You acknowledge that we have no obligation to monitor any information on the Services and that we are not responsible for the accuracy, completeness, appropriateness, safety or legality of Your Data or any other information you may be able to access using the Services.

1.8 Your Account

You are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. You are not allowed to send spam messages via SendStrike. We will not be liable for any acts or omissions by you, including any damages incurred as a result of such acts or omissions. SendStrike passes all liability for any spam or other lawsuits that could occur as a result of your activity within Services to you.

1.8.1. You will use the Services only for your internal business purposes and in accordance with applicable laws. You hereby warrant, represent, and agree that:

  1. The Service may not be used for the sending of unsolicited commercial email (sometimes called “spam”).
  2. You are the sole or designated “sender” of any email message sent by you using the Service.
  3. The Service may only be used for lawful purposes.
  4. You will not access or otherwise use third-party mailing lists or otherwise prepare or distribute mass unsolicited commercial email in connection with the Service.
  5. Not all email messages sent through use of the Services will be received by their intended recipients.
  6. The “from” line of any email message sent will accurately and in a non-deceptive manner identify your organization, product, or service.
  7. The “subject” line of any email message will not contain any deceptive or misleading content.
  8. You will include in any email message your valid physical address if required by law.
  9. The Services may not be used for hosting content that infringes on the intellectual property rights of others, or that is obscene, libelous, or violates any applicable law.

1.9 Free Trial

We may provide you with a Free Trial for our Services. Any free trial will continue until expiration of the Free Trial Period. The Free Trial Period is for your testing and evaluation purposes only and subject to any usage limits we specify. A Free Trial Period may be cancelled by us at any time. During any Free Trial Period the Services are provided “as-is” without warranty of any kind. If you do not continue to use our Services following any Free Trial Period, Your Data may be irretrievably deleted at the end of the trial.

1.10 Paid Services

Billing.Portions of the Services require a fee or other charge (“Paid Services”). If you elect to use Paid Services, you agree to the pricing and payment terms agreed at sign-up. SendStrike may add new services for additional fees, or amend fees for existing services, at any time. Pricing changes shall become effective in the billing cycle following notice. SendStrike may lock your account for non-payment at any time.

You may cancel Paid Services at any time by sending an email to support@outreach2day.com. If you cancel Paid Services during the middle of a billing period, we will not provide you with a pro-rata refund of any prepaid fees as all fees paid for the Services are non-refundable.

1.11 Payment Information; Taxes

All information that you provide in connection with Paid Services must be accurate, complete, and current. You agree to pay all charges incurred by users of your payment method in connection with the Services at the prices in effect when such charges are incurred. You will pay any applicable taxes.

1.12 Overdue Payments

Without limiting any other right or remedy to us, if you fail to make any payment due under the Agreement by the due date, we shall have the right to: (i) charge interest on the overdue amount at the rate of 4% per annum above the Bank of Singapore's base rate accruing daily from the due date; (ii) suspend delivery of the Services until outstanding fees are paid; and (iii) recover reasonable costs of enforcement.

1.13 Termination

We reserve the right to permanently delete any customer data once you cease to be a paying customer. Upon cancellation of your account, you will lose access to the chosen pricing plan.

1.14. Any enhancements, new features, or updates to the Services are subject to this Agreement and we reserve the right to deploy updates at any time. The Services may temporarily be unavailable due to scheduled downtime for upgrades and maintenance, in which case we shall use commercially reasonable endeavors to notify you in advance.

2. Acceptable Use

2.1. You agree not to:

  1. license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share, or otherwise commercially exploit or make the Services available to any third party, other than End Users in furtherance of your internal business purposes;
  2. modify, adapt, or hack the Services or otherwise attempt to gain unauthorized access to the Services or related systems or networks;
  3. use the Services, store, or transmit customer data in violation of applicable laws and regulations, including violation of any person's privacy rights or export control laws;
  4. use the Services to store or transmit any content that infringes upon any person's intellectual property rights or is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory;
  5. use the Services to knowingly post, transmit, upload, link to, send, or store any viruses, malware, trojan horses, time bombs, or other harmful software;
  6. “crawl,” “scrape,” or “spider” any page, data, or portion of or relating to the Services (through use of manual or automated means).

2.2. You represent and warrant to us that you own or have the necessary rights to transmit the customer data to us and that doing so does not violate any applicable law, proprietary, or privacy rights.

2.3. You shall not send via the Services or share content which may be deemed to be malicious, illegal, or inappropriate, including but not limited to:

  1. content deemed to be SPAM, Spoofing, or Phishing;
  2. content related to pornography, sexual content, content displaying images or texts objectively recognized as offensive or cruel;
  3. content related to racism, xenophobia, discrimination, hate speech, or incitement to violence;
  4. content related to or inciting fraudulent behaviors.

2.4. SendStrike reserves the right to permanently delete or temporarily suspend the account of a person who violates the Agreement or legal requirements without prior notice and shall have no responsibility for any costs arising out of such deletion or suspension.

2.5. You are responsible for the accuracy, legality, and adequacy of data entered into the Service, including data from Prospects, as well as for every content shared through the Service.

2.6.You can upload Prospects' information and other content to the Service. You retain all rights to the data and content uploaded into the Service and are fully responsible for it.

2.7. SendStrike shall have no responsibility for how you process data inserted and gained through the Service. Upon using the Service, you should obey the law of your country and the law of the countries you send emails to.

2.8. As a condition of using the Service you shall:

  1. as required by applicable law, provide notice to your Prospects and obtain consent if required to outreach to the persons;
  2. be responsible for your employees, representatives, and affiliates that have access to the Services;
  3. comply with any limitations or restrictions set forth in this Agreement;
  4. use the Services only in compliance with applicable law (national and international including court orders).

2.9. You are responsible for secure storage of passwords and logins. SendStrike shall have no responsibility arising out of reckless or negligent credentials storage.

You acknowledge and agree that SendStrike assumes no liability to you or to any third party for any modification, suspension, or discontinuance of the Site or Services or your use of or access to them.

3. SendStrike Proprietary Rights and Licenses

3.1. SendStrike Content and Intellectual Property.The website, Services, and all materials therein or transferred in connection with them, including software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music (collectively, the “SendStrike Content”) are the exclusive intellectual property of SendStrike and Grock Foundation Pte. Ltd. Except as explicitly provided in this Agreement, SendStrike does not license or permit any use of SendStrike Content. You agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works of any SendStrike Content.

3.2. If you submit comments or ideas about the website, Services, or SendStrike Content, you agree that any such submission will not place SendStrike under any fiduciary or other obligation, and that we are free to use these ideas without any compensation or restriction to you or anybody else.

3.3. License Grant. Subject to this Agreement, SendStrike grants you a non-exclusive, limited, non-transferable, freely revocable license to use the website, Services, and SendStrike Content for your personal or internal business purpose use only and as permitted by the features of the Services. SendStrike reserves all rights not expressly granted herein. SendStrike may terminate this license at any time for any reason.

4. User Content

4.1.There may be opportunities for you to contribute information, data, or materials to the Services (collectively, “User Content”). You grant SendStrike an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit, and distribute User Content for the purpose of providing the Services. SendStrike does not vet and assumes no liability for any User Content. You may be liable for User Content you post.

4.2.SendStrike may remove any unauthorized User Content if we believe that User Content has violated SendStrike's rights, is otherwise inconsistent with these Terms, or violates the rights of another user or the law.

5. Third-Party Services

5.1. You acknowledge and agree that your use of third-party services will be subject to the terms and privacy policies of such third party and that we shall not be liable for your enablement, access, or use of such third-party services, including for your data processed by such third parties.

5.2. Compliance with Google API Services Policy. Our use and transfer to any other provider of information received from Google Accounts adheres to the Google API Services User Data Policy, including the Limited Use requirements.

6. Disclaimer of Warranties

Your use of the Services and the Service Content is at your sole risk. The Services and the SendStrike Content each are provided on an “as is” and “as available” basis, with all faults. To the maximum extent permitted by applicable law, SendStrike, Grock Foundation Pte. Ltd., and our suppliers and licensors expressly disclaim all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise — including the implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, title, accuracy, and non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, we make no warranty, representation, or guarantee that: (a) the Services will meet your requirements or business outcomes; (b) the Services will be uninterrupted, error-free, secure, virus-free, or available at any particular time or location; (c) any defects will be corrected; (d) any specific level of inbox placement, deliverability, open rate, reply rate, sender-reputation score, or domain health will be achieved; (e) any specific merchant data, prospect data, lead quality, or conversion will result; (f) any third-party service (ISP, mailbox provider, blocklist, DNS provider, hyperscaler, CRM, or other) will perform as expected; or (g) results obtained from the Services will be accurate or reliable. There is no service-level commitment or uptime guarantee unless explicitly agreed in a separate signed SLA.

You assume all risk for any damage to your business, sender reputation, domain reputation, IP reputation, or recipient relationships arising from your use of the Services. Any material that you access or obtain through our Services is accessed at your own discretion and risk.

7. Your Responsibilities

Information and content accessible through the Services may be protected by intellectual property rights of others. You will not copy, upload, download, or share any information or content unless you have the right to do so. You — not SendStrike — will be fully responsible and liable for what you copy, share, upload, download, or otherwise use while using the Services. You must not upload spyware or malicious software, or use the Services to spam others.

You — and not SendStrike — are responsible for maintaining and protecting all of Your Data. SendStrike will not be liable for any loss or corruption of Your Data, or for any costs associated with backing up or restoring your Data.

If any information related to your account changes, you must notify us promptly and keep your information current.

You will not engage in activity that would cause SendStrike to violate any applicable laws, and you agree to indemnify SendStrike for any fines, penalties, or other liabilities incurred by SendStrike as a result of your failure to comply with these provisions.

8. Copyright Infringement and DMCA Policy

We respect intellectual property rights of others and ask that you do as well. We will respond to notices of alleged copyright infringement that comply with the law and are properly provided to us. Without limiting any other rights we may have, we may delete or disable access to content that is alleged to be infringing and terminate repeat infringers. Our designated agent for notice of alleged copyright infringement on the Services is:

GROCK FOUNDATION PTE. LTD.
68 Circular Road, #02-01, 049422, Singapore
Attention: Legal
Email: support@outreach2day.com

9. Cancelling Your Account

SendStrike Services are billed in advance in accordance with our pricing schedule and all payments are non-refundable. All subscriptions, whether monthly or annual, auto-renew on the scheduled renewal date unless cancellation is requested by the customer prior to the renewal date.

There will be no refunds or credits for partial months of service, upgrade/ downgrade refunds, or refunds for months unused with an open account.

You can stop using our Services at any time, and we reserve the right to suspend or end the Services to you in whole or part at any time, with or without cause, with or without notice, without incurring liability of any kind. Without limitation, we may suspend or terminate your use if you are not complying with this Agreement, or if you use the Services in any way that may cause us legal liability or disrupt others' use of the Services.

If we suspend or terminate your use, we will try to let you know in advance and help you retrieve data, though there may be cases where we may suspend or terminate your account immediately. To cancel the account, send a request to support via support@outreach2day.com.

10. Indemnification

10.1.You shall indemnify, defend, and hold harmless SendStrike, Grock Foundation Pte. Ltd., and their respective parents, subsidiaries, affiliates, officers, directors, employees, agents, suppliers, and licensors (the “SendStrike Indemnified Parties”) from any and all third-party claims, demands, investigations, regulatory actions, fines, and related losses, liabilities, damages, settlements, and costs (including reasonable attorneys' fees and costs) arising from or related to:

  1. any Content, Customer Data, or Prospect data you upload, transmit, or generate;
  2. your use of the Services, including your outbound email campaigns, the recipients you target, and the messages you send;
  3. any allegation that your campaigns violate CAN-SPAM, TCPA, CASL, GDPR, ePrivacy, the UK Privacy and Electronic Communications Regulations, the Singapore Spam Control Act, state-level financial-services solicitation rules (including but not limited to MCA, lending, debt-relief, and tax-credit marketing rules), or any other applicable law;
  4. any DNS, domain, or sender-reputation issue caused by your messaging or your account's sending behavior;
  5. any breach by you, your End Users, or your User Content of any law, regulation, third-party right, or this Agreement;
  6. any claim by a Prospect, recipient, regulator, or third-party platform (including ISPs, mailbox providers, blocklists) related to your campaigns; and
  7. any allegation of phishing, spoofing, fraud, deceptive practices, or impersonation in your campaigns.

10.2. SendStrike Indemnified Parties may, at our sole option, assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

10.3. SendStrike shall indemnify, defend, and hold you harmless from third-party claims solely to the extent arising from a final non-appealable judgment that the SendStrike Services as provided by us infringe a third-party intellectual property right, provided that you (a) promptly notify us in writing, (b) give us sole control of the defense and settlement, and (c) cooperate with us. This is your sole and exclusive remedy for any infringement claim, and our total liability under this clause is subject to Section 11.

11. Limitation of Liability

To the fullest extent permitted by law, in no event will SendStrike, Grock Foundation Pte. Ltd., or any of their parents, subsidiaries, affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for:

  1. any indirect, special, incidental, punitive, exemplary, or consequential damages — including loss of use, data, business, profits, revenue, opportunity, goodwill, or anticipated savings — regardless of legal theory (contract, tort, strict liability, statute, or otherwise), whether or not we have been warned of the possibility of such damages, and even if a remedy fails of its essential purpose;
  2. any loss, corruption, deletion, or unavailability of Your Data;
  3. any failure of inbox placement, deliverability, lead conversion, recipient engagement, or any business outcome;
  4. any third-party action (including by ISPs, mailbox providers, blocklist operators, regulators, or your Prospects) that affects your campaigns; or
  5. any claim brought more than one (1) year after the date the cause of action first arose.

In all cases, our and the SendStrike Indemnified Parties' aggregate liability for all claims relating to the Services in any 12-month period will not exceed the greater of (i) USD $50, or (ii) the total amount of Fees actually paid by you to us for the three (3) months immediately preceding the event giving rise to the claim. Multiple claims do not enlarge this cap.

These limitations apply notwithstanding any failure of essential purpose of any limited remedy. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Dispute Resolution; Binding Arbitration; Class Waiver

12.1. Mandatory binding arbitration. Any dispute, controversy, or claim arising out of or in connection with this Agreement or the Services, including any question regarding its existence, validity, breach, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Rules in force at the time of commencement of arbitration, which rules are deemed to be incorporated by reference. The seat of arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English. The award is final and binding on the parties.

12.2. Class action waiver. All disputes will be resolved on an individual basis. You and SendStrike each waive the right to bring or participate in any class, collective, consolidated, or representative action, including class arbitration.The arbitrator may not consolidate claims of more than one person without all parties' consent.

12.3. Carve-out. Notwithstanding the above, either party may bring an action in any court of competent jurisdiction to seek injunctive or equitable relief to protect its intellectual property rights, Confidential Information, or to enforce a payment obligation.

12.4. Time to bring claim. Any claim must be commenced within one (1) year after the date the cause of action first arose, or be permanently barred.

12.5. Governing law. Except as otherwise provided in Section 12.1, this Agreement and any non-contractual obligations arising out of or in connection with it are governed by the laws of Singapore, excluding its conflict of laws rules.

13. Force Majeure

SendStrike shall not be liable for any delay or failure to perform under this Agreement to the extent caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, pandemics, epidemics, internet or telecommunications failures, outages or actions by ISPs, mailbox providers, blocklist operators, hyperscalers (e.g., AWS, GCP), or third-party platforms; cyberattacks, denial-of-service attacks, or any failure of third-party services on which the Services depend.

14. Independent Contractors; No Reliance

The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, fiduciary, or employment relationship. Neither party may bind the other or incur obligations on the other's behalf without written consent. You acknowledge that you have not relied on any statement, representation, warranty, or understanding (whether oral or written) other than as expressly set out in this Agreement.

15. Miscellaneous

This Agreement constitutes the entire agreement between SendStrike and you concerning the subject matter hereof, and may only be modified by a written amendment signed by an authorized executive of SendStrike, or by the posting by SendStrike of a revised version.

Except to the extent applicable law provides otherwise, this Agreement and any access to or use of the website will be governed by the laws of Singapore, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be courts located in Singapore. The parties agree that any disputes arising out of or in connection with this Agreement and the Services shall be resolved amicably where possible.

If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement, in any one instance, will not waive such term or condition or any subsequent breach thereof.

You may not assign your rights under this Agreement to any other party without SendStrike's express written consent; SendStrike may assign its rights under this Agreement without condition. This Agreement will be binding upon and inure to the benefit of the parties, their successors, and permitted assigns.

No third-party beneficiaries. This Agreement is for the sole benefit of the parties and does not confer any rights on any third party.

Survival. Sections concerning Acceptable Use, IP, Disclaimers, Indemnification, Limitation of Liability, Dispute Resolution, Force Majeure, and this Miscellaneous section survive any termination of this Agreement.

Severability.If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by an enforceable provision that comes closest to the parties' original intent.

16. Anti-Spam Requirements

As an email service provider, we take spam law seriously, not only for our sake but for yours as well. Spam negatively impacts deliverability rates, and we want to make sure your emails reach their intended recipients as often as possible. We have strict rules that must be adhered to in all countries; you may find that your country has additional requirements.

Requirements for All SendStrike Campaigns

  1. You must agree to our Terms of Service.
  2. We recommend including an opt-out link in your email templates and outreach campaigns for audiences you haven't contacted previously.
  3. You must include your contact information inside every email promotion that you send, including a physical mailing address or PO Box where you can receive mail.
  4. Your contact information and subject line must be 100% accurate.
  5. If you regularly use an integrated service or CRM platform, you must abide by their terms of use, in addition to our own.
  6. It is strongly recommended that your emails comply with applicable anti-spam law (CAN-SPAM in the US, CASL in Canada, GDPR-ePrivacy in the EU, the Singapore Spam Control Act, and others). Non-compliance can result in significant per-recipient fines.
  7. In addition to local SPAM rules, you must comply with the anti-spam laws of the countries your recipients live in.

If any of the preceding requirements is not met, we reserve the right to suspend any campaign or account without warning.

17. Contact

Questions about these Terms?

Email: support@outreach2day.com
Grock Foundation Pte. Ltd., 68 Circular Road, #02-01, 049422, Singapore